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Disclaimer:Kindly note that there is only one Wholesale7 and that is Wholesale7.net. Please do not place orders on any site claiming to be Wholesale7 using any different URL. We are not affiliated in any way with those sites.
Account Issue Products Issue Payment Issue Shipping Issue Service

Account Issue

  • What should I do if I have trouble logging in?

    Make sure you have entered the correct email address and password you registered with. If you signed in with Facebook or Paypal the first time, simply click “Sign in with Facebook or Paypal ”.
    If you still have trouble logging in after this, please contact our Customer Service Team via “Online Chat”, we’ll be happy to help. Provide as much detail (screenshots of the error messages, which ways you have already tried, etc) will certainly help solve the problem sooner.
     

  • Forgotten Password

    When you click to ‘Sign in’ at the top of our homepage you will notice that there is a “ Forgot your Password’” button. Click on this and fill in your email address and we will send you an email allowing you to reset your password.

  • Is the sizing the same as in my country?

    We encourage all our customers to use the Milanoo size chart to verify the correct size before completing their purchase. This is to make sure you get exactly the size you require. Each items provide Detail in Tile Measurement under the description .

  • Where are your products sent from ?

    At the moment,Wholesale7 just have one warehouse which located in Guangzhou China .

  • How do I choose my size ?

    You can find a detailed measurement on each product page .
    “One size” does not necessarily fit all sizes, this means there’s only one size for the product.
     

  • Where can i find your latest products ?

    New products are being updated everyday on our site, click here to find the latest uploaded products.

  • Will the Sold Out products be back in stock ?

    If an item is marked as “out of stock “,Usually it won’t be restock any more since we have new arrivals everyday . But you also can submit a ticket to us , We will try our best to communicate with the factory and update you later .

  • What payment method do you accept ?

    You can pay by Paypal  , Bank Transfer ,Alipay (Inland Only ) 
    Click here to learn more about our payment methods.
    http://oilmarineanalysis.com/payment_a11.html

    By the way,If your account has a balance, you can pay with the balance.

    How to use my wholesale7 balance to pay the order ?

    1.If your balance is sufficient, you can directly select the balance payment method to place an order.

    2.If you only have a small amount of balance, you can use the balance by selecting the input method.


     

  • How do I know if my payment has been received?

    Once your payment has been received, we will send you a notification email to inform you about the order. You can also log into your wholesale7 account account to check the order status at any time. If payment has been received , the order status will show "Paid".

  • Do you ship to my country and How do I check the shipping time and fee?

    We ship worldwide. But the shipping fee is related to 3 factors : Shipping method ,Weight of your order , Country of destination . We will always suggest the most appropriate shipping method for our customers to help to save money. More information of shipping rate ,pls check this link :
    http://oilmarineanalysis.com/delivery_a10.html
    As the Transit time (Not include the time for preparing order )it is depended on the shipping method you choose . Generally Speaking :
    TOLL : 3-5 business days
    DHL 3-5 business days
    EMS 5-10 business days
    Aramex 5-7 business days
    China Post 20-30 business days
     

  • Is there any customs, duties or taxes that I need to pay when I Sign for the parcel?

    Wholesale7 does not add any hidden charges to your order. The price you see in the checkout is the item price + shipping fee you will pay. However, there are certain things that wholesale7 has no control over such as the possibility of paying taxes when the goods enter your country.
    Please note that all import taxes/ duties are the buyer’s responsibility.
    Wholesale7 will accept no responsibility for customs costs incurred.
    Let us know if you have any special packing or declare value when placing your order.
     

  • How can I track my order?

    An email with tracking number and a link to the courier website will be sent to your once the order is shipped out .It usually takes 1-2 business days for the tracking number to be released from the courier so please be patient.

  • Can I change my shipping information after I have placed the order?

    Yes, you can change your shipping information at any point before your order is shipped.
    Just inform of us of the new address and we will change it immediately.
    Please contact our customer service to help you .
     

  • The tracking service shows that my package has been delivered, but I did not receive anything. Why is this?

    If the recipient is absent when the courier attempts to deliver, the package could be dropped at the local post office or a pick-up station, the status of the package will also be changed to “Delivered”.In this case, we suggest you collect your package from the post office or pick-up station as soon as possible. If you can not get your package, please contact the shipping company to arrange the pick up. You can contact us for further assistance .

  • Wholesale

    Wholesale Service Introduction

        1. MOQ :We don’t have minimum order quantity. We accept the order for even one set product. Meanwhile, we offer discounts for bulk wholesales. The more you buy the more discounts you get.

        2. Price: The price marked on the website is the real price, the price is also for one set. You can get a more competitive lower price if you order quantity reach a certain number. You can get more detailed information from our discount page.

        3. Services: Since we have a large number of products styles, we usually only have small quantity of production for a certain style, so a certain percentage rate of shortage is normal, approximately 1%. When this happens, we will follow our processes for dealing with shortages:

        a. Every afternoon at 17:00 GTM (East 8 District pm) we cut a single, before this time's paid orders will be processed the same day, after this time the orders, documents will be processed the next day.

        b. When you encounter out of stock orders, we will notify you within 48 hours (subject to time for cutting a single) You can take two ways to process your order. The first method: We directly refund the price of the products that out of stock and the corresponding freight (corresponding to the total freight transportation volume / number), then notify us send your order directly. After receiving the products you ordered and checking out there is no problems of the products, then we will refund, you can choose to direct credit to your account in the balance on our site, or we can refund inside your PayPal account, Note: We cannot use Western Union for a refund.

        The second way: replace, please notify us remove the products that out of stocks from your order, so that our system will recalculate the value of your order, we will refund directly to your balance account, so that you can re-purchase our products using the balance, we will prepare them in another 48 hours and ship them for you.

        c. If we do not receive your response within 48 hours, in order not to delay the order processing, we will directly process with the first approach, we will refund the difference to your account balance in our website. Direct ship and we will e-mail to inform you, so if you need us to retreat to your PayPal account balance, you can notify us.

        4. If your order quantity is large enough, (usually the total amount above 5000 $ US orders), please contact our online customer service, you will not be limited by the above terms of wholesale service. For instance, we can choose a more favorable distribution services such as shipping, we will have a dedicated customer service to track your order to ensure that your order can be sent smoothly.

        5. For the other outstanding issues, please contact our 7* 24 hour online customer service, we will be happy to serve you. Thank you!

     

  • DropShip

     

    1.What is DropShip Program ?

    Want to make money at spare time? Want to start a business but don’t want to hold stock?

    WHOLESALE7 , as a DropShip supplier, can make that possible by holding the stock for you and shipping it directly to your customers.

    2.How DropShip Works ?

    3.Benefits of DropShip 

    Ø No Commission;

    Ø No Minimum Order Restriction;

    Ø Can make your own label and packing requirement;

    Ø Free Data for Product Information.

    4.How to Join Our DropShipping Program?

    1.Simply register an account on our website ;

    2.Submit your DropShip Program application form . 

    Once it is approved , We will mark and upgrade your account as drop shipper. 

    5.Do you charge any additional drop-ship or handling fees?

    No, we do not charge any additional fee for our drop-ship services.

    6.How long can my customer receive the order from Wholesale7?

    Once the payment of the dropship order has been confirmed, We need 2-5 business days to process the order and update the tracking number .But the Time to destination is depended on the shipping method you choose.

    Generally Speaking

     

    Shipping Methods

    Transit Time

    Flat Rate Shipping

    10-30 Business Days

    Standard Shipping

    7-20 Business Days

    Expedited Shipping

    5-8   Business Days

     

     

  • Customized Service

    Want your customers wear the clothes that carry with your own label ?

    Then don't hesitate to join our customized service .

    We can product your own Shoes Label / Hangtag Sticker /  Wash Label .

    Ø Shoes Label 

     

     

     

    Ø Hangtag Sticker

     

     

     

    Ø Wash Label 

     

     

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